Has COVID-19 Impacted Bandwidth Limits?

COVID-19 has forced millions of people to work from home and children to study away from school, which has put additional pressure on bandwidth, (The average rate of data transfer through a communication path, such as phone lines or fibre) and increased the importance of power continuity for data centres.

Openreach (BT) revealed some data about the changes to weekly network traffic in the UK. London saw a jump of 28.58% from a normal working week in February compared to the week commencing 20th April, as published by ISP Review.

The majority of increased network traffic levels occurred during the daytime, with normal levels resuming in the evenings, interestingly still lower than the peaks experienced annually around Christmas time. Openreach, one of the UK’s main connectivity suppliers have stated that they have experienced no issues with coping with the additional workload.

Despite applications such as Microsoft Teams, Zoom, Skype, Houseparty, Netflix and Amazon Prime used on a daily basis by millions of households, Openreach is not anticipating any bandwidth problems in the weeks and months ahead.

Did Netflix Reduce Streaming Quality?

Back at the beginning of the pandemic, Netflix cut down data consumption to ease internet capacity as more people switched to working from home in Europe, Australia, New Zealand and various other nations, as internet service providers were concerned about the additional volume of traffic. With 11 million subscribers in the UK, the main impact was on the Ultra High Definition customers but there has been very little negative noise from users. By reducing picture quality, Netflix reduced data consumption by 25% easing the pressure on bandwidth in Europe and elsewhere.

Netflix Adjust Bandwidth During COVID-19

Broadband Connections Pushed to the Limit

The BBC, however, reported varying degrees of broadband speeds are making life more difficult for some people across the country who are trying to work, learn or enjoy entertainment.  

In the article, it says ‘In theory, 95% of premises should be able to access superfast broadband but take-up of services remains low.’ With many households on the government Furlough scheme, most are keeping a watchful eye on outgoings.

Video calling services are used to connect many families, friends, colleagues and classrooms, but slow broadband speeds cause audio and picture quality to be poor, demonstrating that there are still issues, especially when families try and use the internet at home simultaneously.

Video Calling Impact on Bandwidth

Why Has My Internet Connectivity Worsened?

A good guide to how many pieces of equipment can run at any one time is to see how many CAT ports are on the back of your router. Most broadband routers only have 4-5 sockets, as this is the limit of how many pieces of equipment can be used at any one time. So if your PC and TV are connected to your router via cable, this leaves you with connectivity for 3 spare devices, after this, you will receive reductions in bandwidth.

Some tips to try to improve bandwidth include:

  • Where possible plug a device in with an Ethernet cable
  • Make sure the router isn’t surrounded by clutter
  • Upgrade your broadband
  • Download films to devices at quieter times when others aren’t online
  • Don’t plug routers in on extension cables

Protecting Data Centres in the Pandemic

Data centre operators fall into the ‘keyworker’ bracket providing vital services to the nation, enabling people to work remotely and provide access to information online.

This increase in the number of people working from home has brought added pressures to data centres to be fully functional around the clock.

Woman Working From Home During COVID-19

It is now more important than ever for datacentres to have a reliable backup power supply in place if the national grid was to go down. Need we be reminded of last years power outage that brought chaos, with big companies paying out millions of pounds in compensation for the disruption caused.

Power security for business continuity has been one of the priorities for Shenton Group during these testing times, safeguarding our clients from blackouts as well as ensuring vital data centre equipment remains operational.

Moving forwards and looking beyond the end of the pandemic, data centre growth is set to continue. Employees have demonstrated the ability to be productive while working from home utilising cloud technology and services such as Microsoft Teams, which will only drive the use of backup systems and IT infrastructure, both reliant on data centres.

Data Centre Power Supply Specialists

We understand that downtime is not an option for sites such as these and have the experience to integrate reliable solutions with no break in your service or power. We have a vast portfolio of data centre projects and can give your organisation confidence that operations can function 24/7 with complete power security.

Do you have a reliable backup power supply?
As specialists in backup and continuous power solutions for Data Centres, Shenton Group are available to assist those looking for standby generators and UPS systems for data centres and overall IT infrastructure.

All of our continuous power solutions are fully supported by our technical team, including ongoing monitoring and maintenance. To find out more about Data Centre solutions and to ensure your power security, get in contact today!

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Shenton Group is offering a centralised procurement and distribution service outside of our typical product and service portfolio. This is to help organisations during the COVID-19 pandemic and means; whatever product or service you are sourcing, we can help.

E.g. if you are calling about your power system but also need to source protective face masks, let us know. We have the resources to support you.

This service is available 24/7 for new and existing clients. 

Below are some examples of the items we have already been providing.

Personal Protective Equipment

Shenton Group’s COVID-19 Support Service Offers:

  1. Centralised procurement – whatever the product or service
  2. Joins clients with established supply chains
  3. 24/7 support
  4. National support and distribution 
  5. Dedicated phone number

Why We’re Offering This Service:

  1. To provide added support to critical sectors & clients during COVID-19
  2. To provide subcontract procurement service to clients with reduced staff numbers
  3. Reduce the workloads of maxed out individuals
  4. To ensure organisations have the support they need to operate effectively

Who Should Use This Service?

New and existing clients that need to source products or service even if they are out of Shenton Groups typical product or service portfolio.

Unsure if we can help you? Call 01264 349 311 to speak to a support representative. Or email: [email protected]

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Colleague Of The Month April 2020

As you know, it is business as usual for us serving critical clients, but we have had to adapt our way of working. Many of us are working from home now, and this has put more pressure than ever before on technology and connectivity. One person in particular has been noticed by our team for putting in 110% to ensure all systems are go…

Drum roll please… Congratulations John Duffy (IT & SAP Management) for winning colleague of the month! We want to thank you for all of your hard work!

Since lockdown, we have switched our collaboration software and phone system to Microsoft Teams, a more efficient setup making it easier for us to work from home. With seamless connectivity to our servers, incoming calls from clients being diverted all over the country, and technical troubleshooting with our devices at home, John is always there to lend a hand. Even if it only requires the computer to be turned off and on again!

John, it has been noticed that you have been “beavering away” and working hard to make this all happen. Colleagues have noted that you go above and beyond to ensure the team has the support it needs, and you are always “so helpful and remain positive and happy under pressure”.

The service you provide to the team is invaluable, and we appreciate what you do very much. We hope you enjoy your bottle of bubbly and voucher. Never mind the colleague of the month parking space, you can park wherever you like in the car park as hardly anyone is in at the moment!

Congratulations once again John, keep up the excellent work!

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Activities For Kids!

Do you need to keep the kids occupied? We have created a number of fun kids activities FREE to download!

Choose from our selection of colour in competitions and spot the difference challenges! Each week we are uploading new ones so watch this space or join our mailing list at the bottom of this page to receive them directly to your inbox!

Don’t forget to take a picture of your finished masterpiece and upload it to Facebook or LinkedIn (don’t forget to tag Shenton Group) and you might be in to win a prize!

Have fun and enjoy!

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Quality Assured CHP Revit Family Files for Download

Do you have a CHP (Combined Heat and Power) requirement? Save time and hassle by downloading Quality assured CHP files from Shenton Group and ensure you avoid project delays.

Shenton Group has the CAD experience, certifications and the latest software to produce Revit family files and RVT project files for new and existing customers. We have produced an extensive range of TEDOM CHP Revit models and accessories to meet the need of our clients, ranging from 7kWe to 2300kWe.

All of our BIM models are level 2 compliant and meet the construction industry standards. 

Ongoing assistance throughout the project is available from our team of dedicated CAD/BIM engineers and CHP generator experts.

What is BIM? 

BIM (Building information modelling) tools such as Revit are technically CAD programs; however, BIM is a process and methodology which enables teams of architects, manufacturers and contractors to collaborate and design everything required for a building or complex, where they are all working off the same database and computer model, no matter what part of the world they are in.

It does this by allowing the separation of real facilities like; HVAC, Mechanical equipment, Plumbing, Electrical, Walls, Windows and Ceilings, by showing them in a digital representation.

This practice allows the lead team/contractor overseeing the project, who has the central model to analyse and visualise the design and make decisions on the go, even before the physical ground is broken. 

Why Use BIM and Revit Produced by Shenton Group?

BIM is now being used globally, and the UK construction industry is using the BSI (British Standards Institution) BIM strategy as a framework to ensure all models meet specific criteria for their products and services.   

BIM’s software and tools that have been produced to streamline the design of buildings, and allows analysis of sustainability and the impact on the surrounding areas using real-time modelling.

Shenton Group has been the ‘go-to’ provider of CHP Revit models since 2017. Supplying to organisations and contractors such as the British Army, NHS, financial sector, Telecoms Manufacturing, Retail & Distribution and Education to name a few. 

Having a dedicated design department Shenton Group ensures Revit family models are accurate and concise. All Revit files contain the relevant COBi data required by the Government and provide an exacting product with specific data. These files are at your fingertips to download into your designs and ensure functional and energy-efficient requirements are met. We also assist our clients by producing space planning RVT’s.

Bespoke Models to Download into Your Project

Aside from producing and supplying Revit families and BIM objects, we offer a bespoke CAD/Revit RVT modelling solution, where customers can leave the modelling of the CHP(s) and associated equipment to us, and we will create an RVT project file of our equipment to link into your central model. 

BIM Model Maintenance

All models Shenton Group produce are maintained keeping the drawing dimensions and COBi data up-to-date. We ensure you have reliable accurate models when you need them, so you don’t have to go finding them elsewhere, or producing them yourselves.

Tailored to Your Requirements

We offer free site surveys to review your site and provide detailed feasibility reports. 

With any project, a dedicated project manager will see the project through from the detailed Revit family design, to full RVT Revit project file production of your power solution by our team of experts. With years of experience and technical expertise in serving a multitude of clients and sectors, we ensure you will get the correct solution for your needs.

To discuss any of our generator or CHP options and BIM objects, why not give our team a call, and we will be happy to assist.

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Uninterruptible Power Supplies for Critical Sectors

In these extraordinary times, Shenton Group continues to provide support 24/7 to organisations operating in critical sectors, such as:

  • Healthcare
  • Food and beverage manufacturing/distribution/retail
  • Pharmaceutical manufacturing
  • Military and defence
  • Data centres
  • Telecommunication
  • Finance
  • Utility providers
    • Water treatment industry
    • Oil & Gas
    • National Grid

With engineers available nationwide, we remain operational to deliver reliable uninterruptible power supply maintenance and solutions.

UPS Solutions for Critical Sectors

The healthcare industry is hugely reliant on continuous power, perhaps now more than ever. With the introduction of temporary new medical facilities throughout the UK, there is a growing demand for reliable power solutions and industry expertise.

Shenton Group already services a number of clients with UPS solutions across the UK at healthcare facilities, including hospitals, providing support for intensive care units, life support systems, communication centres and operating theatres to ensure power systems remain protected.  

Our experienced engineers have designed bespoke healthcare systems incorporating generators and uninterruptible power supply systems for NHS Trusts and residential care homes. If you require any support or assistance with UPS solutions, our team are ready and waiting to share their knowledge and expertise.

UPS System Experts

At Shenton Group, our vision is to provide trusted energy solutions, in an unpredictable world. This has never rung more true than at present with the COVID-19 pandemic. We strive to deliver the best possible service to both our current critical sector clients and new ones.

Since 1982, Shenton Group has led the way in providing reliable power solutions. With offices located in Andover, London, Falkirk, Norwich and Leamington Spa and service depots all over the country, our skilled engineers and dedicated support teams specialise in Standby Power, Combined Heat and Power Systems as well as Uninterruptible Power Supplies. Shenton Group provides a turnkey solution from; establishing requirements, design, manufacture, installation and ongoing maintenance.

Some examples of projects where we have provided UPS solutions:

Major UPS and Generator Project for Telecoms Data Hosting Centre

Rapid Replacement UPS System for Hospital Operating Theatre

Recommendation from RAF Lossiemouth

How Does a UPS System Work?

A UPS normally sits between the generator and the critical equipment it is covering, and converts normal AC mains power to DC battery stored energy, before converting it back into stable AC power.

This protects essential equipment from voltage dips and loss of power. In the event of a mains power failure, the energy stored in the UPS battery will run the equipment until a standby generator comes online and takes over. A UPS system is invaluable to power critical environments

Our team of UPS experts continue to provide service to our clients and should you need a UPS solution or any support with a critical power system, we are available to assist.

Why Is Uninterruptible Power so Important for Critical Sectors?

Critical healthcare facilities, sensitive data centres and communication networks can ill-afford any loss in power. The fallout from losing data, vital information or disrupting medical equipment is simply unthinkable, especially in the current climate.

Without a UPS in place, there can be a gap of a few seconds when there is no power whilst the generator starts up, causing untold damage. A UPS system is the bridge between mains power being lost and a backup generator coming online. In the event of power failure, AMF panels will react automatically and activate your generators, but it can be up to 15 seconds until the generators are up to speed and online. UPS systems are the ultimate protection for critical equipment, ensuring your electricity supply experiences zero downtime.

Other benefits of UPS power supply systems include stabilising your power source and preventing disturbances commonly caused by spikes and surges. Our extensive range of UPS solutions are compatible with most standby generator backup power solutions.

UPS Maintenance and Monitoring

Choosing a correct level of cover for your critical power system is every bit as important as the installation. Any form of backup power, generator or UPS system needs regular maintenance in order to be completely reliable at the most critical moments.

Shenton Group offer 24/7; 365 days a year cover for those who operate in critical sectors such as healthcare, data centres and communication facilities. With a Nationwide response team at your disposal, power continuity support plans give access to 24/7 technical help and support, guaranteed response times and any maintenance is provided up to manufacturers standards.  

Is Your Organisation Struggling to Operate During COVID-19?

We have recently launched a COVID-19 Support Service offering a centralised procurement and distribution service. This is different from our core offering and is to support understaffed organisations in this stressful time to operate efficiently. Whatever product or service you are sourcing, we can help.

E.g. if you are calling about your UPS system but also need to source hand sanitiser, let us know. We have the resources to support you. For more information, please visit our website.

If you require any support with a power solution, generator or UPS system in the current challenging circumstances, speak to our team of experts.

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Keeping Team Morale High – March’s Colleague of the Month Goes To…

It has been a difficult time for many with the current COVID-19 pandemic, that’s why it is important to keep spirits up! Nearly all of our office-based staff are working from home now, and we have a reduced number of engineers out servicing critical sites. Our team have pulled together in this time of need and are still working hard and doing a great job!

It is that time again where we announce who has been voted for as our colleague of the month. Now this individual has been noted for his excellent advice and helpfulness. He is always there to lend a hand when you need him. We say congratulations to Andrew Ball, one of our generator project engineers!

Andrew has been with the company for seven years, assisting with the installs of large generator projects for clients all over the country. He has a reputation for always being positive, friendly and knowledgeable on-site. Colleagues have said that Andrew is a problem solver, and he is an asset to every project.

Initially coming on board as a fully qualified electrician, over the years Andrew has trained with Shenton Group into the position you find him today. He goes above and beyond for his colleagues, sharing useful information, he is a real team player.

Engineers like Andrew are still out serving critical clients in this current situation where most are at home, so we give him an extra special thanks for providing that service and supporting key workers.

We hope you enjoy the bottle of bubbly and vouchers Andrew! Keep up the good work!

Stay safe all, stay home.

Generator installation
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7 Tips to Stay Efficient and Keep Your Spirits Up While at Home

Now that your routine has changed to you leaving the house as little as possible, it is still important to have a routine. Here are some top tips to get the most out of your day, whether you are working from home or not!

1. Getting dressed changes your mindset

Simple things such as washing and getting dressed will not only improve your state of mind, it will psychologically prepare you to start the day.

Just like changing out of work clothes when you come home, that process starts the mindset of winding down and tells your brain subconsciously that the working day is over. Similarly, getting up in the morning and wearing respectable clothes increases motivation.

Nearly everyone at Shenton group that is office-based is now working from home. Every morning our sales and marketing team have a video call, everyone is wearing a uniform, and we discuss our plans for the day. One – discussing our plans for the day makes us accountable. Two – wearing something smart is such a simple thing to do to set you up for the day mentally. Plus we are still having sales meetings and contact with clients, so it is handy to be looking presentable for those video meetings. 

2. If you are working from home establish boundaries 

If you are able to work from home, it is essential to be strict with the hours you work, keep to the hours you would work in the workplace. This helps to give your day structure and keeps you focused. 

Having a dedicated workspace that keeps distractions to a minimum also helps keep the right mindset. When it comes to your workspace, ideally you would have a properly adjusted desk and chair, similar to your workplace.

3. Get out and exercise (if you’re not self-isolating)

You should try and get outdoors and enjoy the fresh air once a day. It doesn’t help anyone’s mental well being staying cooped up inside all day. 

A different perspective will also help undo mental blocks and give you a fresh pair of eyes for any tasks you’re struggling with. It has also been proven that people who exercise get better sleep.

4. Pick up the phone or video call

If you’re working from home, then chances are you’ll be alone, so you won’t get the usual distractions of colleagues or office noises. Whilst at work, you are more likely to interact with colleagues, whereas when working from home, you might not speak to anyone all day which can be isolating.

Make a conscious effort to check-in with colleagues and friends for a chat. Nowadays, it is quite common for people to hide behind a screen to communicate. Pick up the phone and have a real conversation; the sound of someone’s voice is much more stimulating and can be more productive than numerous emails.

To keep morale up, once a day some of our teams across the company meet on Skype to catch up. It is a great way to keep that team spirit and enthusiasm. Not to mention, most of us are very social and miss the office buzz.

5. Take regular breaks

Research has found that short breaks throughout the day are more beneficial than less frequent, longer breaks. You need to get up and have some time away from your screen to rest your eyes and stretch your legs, just as you would in the workplace. Even if you are not working from home, it is good to switch up what you are doing and move around.

6. Keep hydrated and eat healthily

It is very easy to slip into the trap of eating junk food on the sofa if you can’t go outside. Everyone knows that junk food causes our blood sugar levels to spike and fall, leaving you very sluggish and tired. Try to eat a healthy balanced diet and drink water regularly. It will do wonders for your mood and waistline!

7. Do something positive in your free time

As the majority of our time is now spent in our houses, what tasks could you tick off at home? Everyone has jobs that they have been putting off. Maybe there is handy work around the house to do. Perhaps you have wanted to upskill with an online course but have never had the time. Here is a list of positive things to do at home that seem quite simple, but we often forget the moment some free time occurs. Let’s use this time wisely!

  • Call and re-connect with old relatives 
  • Build a family tree
  • Decorate
  • Sort out the garden
  • grow your own fruit and veg
  • Do an online course – Learn something new!

Maybe you would just like to kick back relax and finally start reading that book you have had on the shelf for years. Take some time for you. Connect with the loved ones that you live with. If you have kids, create fun games and activities to do together as a family. This is the time that we crave for whilst we are at work, so let’s make the most of it! 

All of the things that we have discussed above will help you in creating a new and positive routine as well as help keep your mind and body in check. Initially, it might seem challenging, but if you stick at it, it will soon become your norm.

Good luck, and stay safe. 

From all of us here at Shenton Group.

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Enjoy the Financial Rewards of a Quality Assured CHP System

A CHPQA (Combined Heat & Power Quality Assurance) quality mark will assist your organisation in getting the most out of your system financially, as a ‘Good Quality CHP’ qualifies your company for a range of incentives. We have outlined some of the CHP benefits and answered some frequently asked questions below.

What is the CHPQA?

To certify the quality of CHP systems in the UK, the government launched an initiative for assessing combined heat and power systems, which falls in line with the requirements of the EU Directive 2012/27/EU on Energy Efficiency. The scheme measures the efficiency and environmental performance of Combined Heat & Power systems, and a ‘Good Quality CHP’ classification opens up financial rewards.

Do you qualify for Combined Heat & Power Quality Assurance?

Combined Heat & Power Systems are often referred to as ‘schemes’. Find a list below of some basic criteria for those CHP schemes that qualify for CHPQA.

Simple Scheme Qualification

  • Generating capacity < 2 MWe
  • Single reciprocating engine
  • Single conventional fuel used
  • Heat recovery with no waste heat rejection

Complex Schemes

• Generating capacity equal to or greater than 2 MWe
• Prime mover, not a single reciprocating engine
• Non-conventional fuel used
• Certain Boiler(s) included within the scheme boundary

An Annual Process to Maintain Your CHP Quality Mark

To obtain CHPQA there is a self-assessment process, which can vary depending on the complexity of the CHP scheme. You must complete this process once a year to ensure each CHP scheme is still effective.

As long as your site and CHP meet the requirements, and the CHPQA application is submitted correctly you should meet the criteria with no issues. However, they can be a little complicated for the untrained eye, and that’s why Shenton Group offers assistance with the CHPQA process and provides guidance to ensure it is done properly.

4 Tips to Make Sure You Obtain or Retain CHPQA

  1. Accurate Planning. New CHP schemes must be sized properly based upon accurate energy data as failing to do so may result in missing out on obtaining CHPQA, and may also cost you money. Failure to plan properly could lead to a scheme too big to run efficiently, or not large enough to obtain suitable cost savings.
  2. Schedule Regular Maintenance. Regular maintenance will enable your CHP system to run efficiently, ensuring the best ROI. As the UK’s sole provider of TEDOM CHP units, Shenton Group are the experts in CHP and can support you in looking after your system.
  3. Recording Usage. Metering and sub-metering of the fuel used and the heat & electricity produced by your CHP will not only help you keep a tab on the efficiency of your system, but the use of accurate MID certified metering is a requirement of CHPQA. Without these measurements, obtaining a certificate is not possible.
  4. Be Certain That CHP Is Principal Provider. Your CHP system needs to be the main provider of your heat.

Avoid the Rising CCL Rates with CHPQA

(Climate Change Levy) CCL is an environmental tax on electricity, gas and solid fuels. The logic behind it is to push businesses and organisations to choose more energy-efficient methods to power their operations.

The CCL rate for gas fuel will be increasing in 2021, to be as much as 60% of the CLL rate for electricity. This makes CCL exemption very attractive for businesses. Unless you are a charity or a huge energy user, the likelihood is you will be liable to pay this tax, but CHP systems can reduce your environmental tax bill.

CHP schemes that obtain ‘Good Quality CHP’ status are exempt from CCL payments on the gas they use to generate their power.

Other Financial Incentives

CHP benefits extend to financial reasons too. Organisations with ‘Good Quality’ CHP can benefit from enhanced business rates. Depending on your location, Shenton Group can help you investigate this avenue at the planning stage.

Annual Investment Allowance (AIA) – You can claim AIA on most plant and machinery up to the AIA amount. The AIA amount has temporarily increased to £1 million between 1 January 2019 and 31 December 2020.

Shenton Group CHP Specialists

Shenton Group is the market leader in the supply, installation and maintenance of CHP units and the sole distributor of the TEDOM Combined Heat & Power range. Our level of expertise allows us to advise and oversee the whole CHP process for your organisation, from concept to delivery and ongoing maintenance. Speak to us about CHP benefits and get insight into whether it is a suitable solution for your organisation.

Get in contact today. We can help you obtain CHPQA certification and you can enjoy the full benefits of your CHP scheme.

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Statement Regarding Work of National Importance

At a time of heightened anxiety in the UK, we felt it wise to be clear as to the current activities that Shenton Group are involved in, and how these comply with the Government instructions. 

Shenton Group has a dedicated team including Board and Senior Management members constantly watching all developments with regards to the current Covid-19 pandemic and the various restrictions put in place by the British Government. 

We maintain, monitor, and take responsibility for a number of Generators and CHP’s on key NHS sites, Education Campus’, National Water Boards, and Data Centres, all of which are regarded as sectors of National Importance. These sectors rely on having back-up power available 24/7/365 to assist in a time of a power outage. 

A number of clients have identified Shenton Group as key supply partners at this time and have requested that we remain open and operating. Therefore Shenton Group’s engineers are operating around the country on these key sites, albeit in slightly reduced number. 


Jody B. Meek 
Managing Director 

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