Location: Nationwide
Sector: Gas Network Infrastructure
Client: Prominent Gas Network Provider
End User: Consumers and Businesses Nationwide
Products/Services Used:
- 24/7 Generator Maintenance Services
- Remote Monitoring
- Bi-Annual Preventive Maintenance Visits
- All-Inclusive Callout Service Agreement
- Skilled Technicians and Engineers
- Customised Maintenance Plans
Background
The client, a leading gas network provider, is responsible for ensuring a reliable gas supply nationwide, operating critical infrastructure that demands an uninterrupted power supply. Their previous generator maintenance provider failed to deliver consistent service, leading to unexpected downtime and operational disruptions. The client needed a dependable partner to provide proactive, reliable, and cost-effective maintenance solutions.
Client Challenge
The client faced significant service issues with their previous generator maintenance supplier, resulting in operational disruptions and generator downtime. These challenges highlighted the need for a reliable maintenance partner capable of delivering consistent service excellence and ensuring the continuous operation of their facilities and services.
Project Overview
To address the client’s challenges, we proposed and implemented a tailored generator maintenance solution. This included:
- 24/7 Service Coverage: Ensuring round-the-clock availability to service engineers for immediate response to generator issues, minimising downtime and operational disruptions.
- Bi-Annual Maintenance Visits: Conducting two scheduled maintenance visits annually to inspect and maintain generator units across the national network.
- All-Inclusive Callout Costs: Providing a transparent service agreement with all callout charges included, eliminating unexpected expenses and allowing for predictable budgeting.
A Breakdown of the Process
- Initial Assessment: Conducted a thorough evaluation of the client’s existing generator systems, identifying areas requiring improvement based on past service issues.
- Customised Maintenance Plan: Developed a strategic maintenance schedule with detailed checklists covering all critical components and systems.
- Deployment of Resources: Assigned a dedicated team of skilled technicians and engineers equipped with specialised tools to ensure efficient service delivery.
Outcome
- Improved Reliability: Generator downtime was significantly reduced, enhancing power supply stability across operational sites.
- Cost Efficiency: Predictable budgeting with inclusive callout charges, leading to cost savings over time.
- Enhanced Customer Satisfaction: Fewer operational disruptions led to increased satisfaction among the client’s consumers and businesses.
Conclusion
Our proactive approach to generator maintenance, coupled with 24/7 support and inclusive service terms, successfully addressed the client’s initial service challenges. Through ongoing collaboration and responsive support, we continue to ensure the reliability and efficiency of their critical power infrastructure, supporting their mission to deliver uninterrupted gas supply nationwide.
Why Choose Shenton Group?
Shenton Group delivers expert, nationwide power solutions tailored for the gas network infrastructure sector. Our commitment to excellence is backed by decades of experience and a client-focused approach.
- 24/7 Service Availability – Rapid response times whenever you need us.
- Fully Customised Maintenance Plans – Strategically designed to address inefficiencies and enhance system reliability.
- Temporary Generator Hire – Reliable backup power during planned outages or unexpected emergencies.
- Cost Predictability – Our all-inclusive service model eliminates unexpected costs and simplifies budgeting.
- Expert Technicians & Engineers – Skilled professionals ensuring consistent, high-quality service delivery.
Ready to Strengthen Your Power Resilience?
Whether you’re looking for a dependable long-term maintenance partner, planning to upgrade your power systems, or need temporary generator hire, Shenton Group is here to help. With over 40 years of experience and a nationwide team of technical experts, we deliver reliable, efficient, and cost-effective solutions that keep your critical infrastructure running without interruption.
Speak to the UK’s leading power solutions provider today.
Let’s build a maintenance strategy that keeps your operations running without interruption.