Client Overview
Sector: Private Healthcare
Scope: 100+ sites across England, Wales, and Scotland
Profile: One of the UK’s largest multisite private healthcare organisations
The Challenge
The client needed a centralised and reliable solution for temporary power procurement across more than 100 critical-care locations. Previously, each site managed power requirements independently, resulting in:
- Inconsistent standards and service levels
- Varying costs and procurement processes
- Risk exposure during power outages and emergencies
In a healthcare environment, power is non-negotiable—any downtime can disrupt patient care. The client required a fast, dependable, and standardised provider for both emergency and planned power solutions.
Shenton Group’s Solution
Awarded a long-term national contract, Shenton Group delivered:
✅ Consistent, high-quality generator hire across all sites
✅ Guaranteed 4-hour SLA for emergency power deployment
✅ Planned hire execution within 24–48 hours
✅ Collaborative project delivery with client’s FM and maintenance teams
Results & Impact
Spend Summary:
- £1M+ in total rental services over 5 years
- £185K across 18 jobs in the last 2 years
- 6 emergency call-outs
- 12 planned hires
- 6 emergency call-outs
Performance Highlights:
- 100% SLA compliance for emergency deployments over 5 years
- Planned projects delivered on time every time
How We Delivered
Methodology
- Centralised Hire Desk: Unified procurement for consistent service
- Pre-Site Surveys: All access, load, and connection info pre-recorded
- 24/7 Monitoring & Fuel Management: Eliminates client intervention
- Depot-Driven Response: Nationwide stock managed for rapid delivery
Lead Times
- Emergency Hires: Within 4 hours — every time
- Planned Hires: Typically within 24–48 hours
Resources, Stock & Quality
Stock Management
- National Depot Network: Ensures localised equipment availability
- Bi-weekly Inventory Reviews: Maintains operational readiness
- Dynamic Reallocation: Transfers between depots based on real-time demand
Technical Expertise
- 24/7 Hire Desk & Support: Sales, ops, and technical specialists always on call
- Highly Skilled Field Teams: Engineers trained for critical site work
- Continuous Training: Keeps teams updated on best practices and safety compliance
Quality Assurance
- Rigorous Pre-Hire Checks: All units inspected before deployment
- OEM-Approved Parts Only
- Quarterly Reviews: Continuous service improvement
Site Survey Precision
Shenton Group captures comprehensive site data, including:
- Access and cable routing
- Load requirements and generator sizing
- Connection methods and schematics
- Site-specific electrical drawings
This enables fast, risk-free deployments for both emergencies and planned work.
Adapting to Challenges
- Restricted Access? Deployed HIABs with rear-mounted cranes
- Difficult Terrain? Used multiple smaller generators
- Custom Requirements? Prepared bespoke cabling and connection configurations
Emergency Response Excellence
- Immediate deployments during outages at hospitals and care sites
- 24/7 remote monitoring and automatic fuel top-up
- Uninterrupted healthcare operations even during extreme weather
- 100% SLA success rate since the partnership began
Why Shenton Group?
✅ Unmatched Responsiveness: 4-hour emergency SLA met across every job
✅ Deep Sector Experience: Proven in high-pressure healthcare environments
✅ National Reach, Local Service: Strategic depots and dedicated account managers
✅ Proactive Planning: Surveys, stock levels, and custom solutions always ready
✅ Technical Confidence: Expert personnel and rigorously maintained equipment
✅ Peace of Mind: Reliable power, without client intervention
Conclusion
Since 2017, this partnership has transformed how one of the UK’s largest healthcare providers manages temporary power – replacing risk and inconsistency with confidence, speed, and centralised control.
With Shenton Group, critical care never stops – power is always on.