Privacy Policy

This is the web site of Shenton Group.

Our postal address is: Shenton House, Walworth Road, Walworth Business Park, Andover, UK, SP10 5LH. We can be reached via e-mail at [email protected] or you can reach us by telephone at +44 (0)344 888 444 5

Information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.

  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

If at anytime you would like to be removed from our database please send an email to [email protected]

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. We use traffic log cookies to identify which pages are being used on our website. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

To view more information on which cookies we use please visit the ‘What cookies do we use? page.

Hotjar 

Shenton Group use Hotjar in order to better understand our users’ needs and to optimise our service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Whois

For purposes of marketing, optimization products and services – the company Whois Data Ltd (https://www.whoisvisiting.com) are used on this website. Their registered address is Regents Pavilion, 4 Summerhouse Road, Northampton, NN3 6BJ. Whois Data Ltd determine details of your organization, including contact number, web address, email, business description and where possible, the SIC Code. Whois Data Ltd show your journey while visiting this site, including all pages visited by you and how long you have spent on each page. The data used cannot identify an individual visitor’s identity. As far as IP addresses are collected, they will be made anonymous immediately after collection. If you do not agree with this, you can object to the collection, processing or storage of your IP address at any time with effect for the future by clicking on the link below: https://app.whoisvisiting.com/opt-out

Our servers are hosted in London inside a Tier III data centre certified to ISO27001:2013 standards for information security management.

  • We have our servers hosted in London inside a Tier III data centre certified to ISO27001:2013 standards for information security management. The data centre is on the N3 network. It has 24/7 support and the datacentre has no single point of failure with an auditable N+1 trail from transformer to server. Our servers include complete back up and security features.
  • We have full time IT staff monitoring servers for performance and security making sure we always have the latest security updates.

Control

We do not partner with or have special relationships with any ad server companies. Upon request we provide site visitors with access to contact information (e.g. name, address, phone number) that we maintain about them. Consumers can access this information by writing to us at our postal address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at [email protected]

Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may write to us at Shenton House, Walworth Road, Walworth Business Park, Andover, UK, SP10 5LH  or call us on +44 (0)344 888 444 5.

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