Our Process

Project managing successful bespoke commercial back-up power systems and Combined Heat and Power systems require a carefully planned process.

Our process to each power protection and cogeneration supply is flexible enough to adapt fluidly for all scales and types of project, and robust enough to uphold our commitment to quality and customer service.

That means you, as our customer, are kept fully and regularly informed throughout, plus you have the reassurance that we’re following a tried-and-tested approach. Of course, not every step applies to every project, but we guarantee we’ll bring the same care and attention-to-detail to our work with you, whatever it may be.

Once you’ve contacted our head office, Shenton House, a member of our team will assign your enquiry to the most appropriate salesperson for your project. We’ll contact you within 24 hours to talk through the details in a little more depth and to arrange a site visit and survey.

In all cases, one of our technical sales team will meet with you at your site and talk through your initial request, capturing a wish-list of your aims, your absolute must-haves and an understanding of your budget. Our sales engineer will then establish all relevant details about your existing mains power supply, assuming you are connected to the National Grid, along with your existing maximum loads, your business priorities and service level agreements, plus all the physical considerations and limitations of your buildings and site.

We’ll then put together an initial design for your power system, involving whichever members of our engineering team are needed, and calculate our quote. Request a site survey today.

The design process begins within 36 hours of you placing your order. For in-depth power projects, we assign the most suitable project manager for the job. Your new point of contact will be in touch with you within 72 hours, so all parties can agree the parameters of the project as previously discussed.

Once the technical design is complete and checked, manufacturing begins in our workshop. Our workshop manager co-ordinates workloads and shifts to ensure we meet or beat the deadline we’ve promised.

Our project manager will keep you informed at least once every other week, notify you within 24 hours of any issues and visit you whenever necessary to help keep the project moving forward.

Once the build is complete, we carry out a Factory Acceptance Test (FAT) with full load testing – and you’re welcome to come and watch your new power system in operation for the very first time.

Technical Support
At shentongroup we stake our reputation on our impartial, honest approach. As the UK’s leading technical experts in standby power, uninterruptible power supplies and combined heat and power systems, we offer a consultancy and ad-hoc technical support service for speculative clients; organisations which are currently managing older standby systems in-house, or whose existing backup power or generator supplier’s contract is reaching or has reached its conclusion.

You may just want to find out what other options you have for standby power. Whatever the reason, call us now on 0844 888 4445 to find out how we can help.

Scheduling and Delivery
Delivering small generators between 10kVA – 200kVA is a relatively easy process. We’ll deliver directly from our depot using our fleet of 4×4 vehicles. If you’re in a remote location, we also have 6-wheel drive all-terrain vehicles. No location is too tricky!

Generator sets larger than 200kVA are delivered by a dedicated road trailer, complete with separate bulk fuel tanks, cable systems and electrical distribution panels. Sites with difficult access or generator sets may be lifted into position using HIAB vehicle-mounted, or specialist cranes.

And if you’re worried about disruption, don’t be. We consult with all appropriate agencies, local authorities, highways agency and emergency services as soon as we’ve agreed a delivery date. We undertake detailed location and transport surveys where necessary, arranging access, road closures, transport and cranes.

The entire delivery process is supported by project-specific method and risk assessments. On the agreed dates the engineers see the delivery and installation through, with all health and safety paperwork is in place.

Once installation is complete, a commissioning date is set with the client and our commissioning engineers are booked into site.

The reason you’ve asked for our help is to prevent disruption to your business. So it’s only natural that we make the installation as smooth and pain-free as possible. We work closely with you and your facilities team to time the generator and standby power installation at the most convenient time and in the safest way.

Some sites may require planning permissions and minor civil engineering works. We’ll liaise with your local authority on planning permission and design approvals. We co-ordinate with your utilities companies about LV and HV shutdowns and where relevant, manage all communications between building and premises landlords, architects and design authorities.

Commissioning the completed installation is an inspection and test process that ensures that everything is safely and correctly installed and connected, fuelled and functioning exactly as it should be before connecting to the mains electrical supply. We carry out initial load testing, putting 100% load capacity onto the generator.

Now is your chance to ask for a Site Acceptance Test – to see your investment in action, on-site. We recommend involving all facilities staff and management from key parts of your organisation. It’s a rewarding and morale-boosting moment for everybody.

Lastly, we’ll hand you your technical operations manuals and certifications. Back at the office, your 24/7 maintenance and service contract will go live. And remember, we’re only ever a phone call away.

Critical power systems, UPS and CHP maintenance form the backbone of our services; even the best-designed power supply system can suffer problems without regular servicing. We offer a range of scheduled service and maintenance contracts for generators, CHPs and UPS, so we can provide the level of care you and your system require, right through to 24-hour emergency response within four hours, anywhere in the country.

We also service, maintain and repair standalone and third party systems of all kinds – so whatever your current power set-up, you’ll be in safe hands.

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