Good to put a face to the name yesterday and well done on the successful commissioning of the CHP at *******************.
Firstly, I want to say how excellent Sean your engineer was and the due-diligence and proactive approach really is a credit to your company and a breath of fresh air compared to how these things normally go! Please can you ensure my comments are passed onto Sean as well.
Can I also pass on my thanks to your team involved in the installation project?
They were extremely professional, effective and focussed throughout. It is a pleasure working with such a conscientious and capable team.
The Shentons visit went ahead and to be fair the guy was extremely helpful and practical and thankfully he is the guy that will be coming back on the 8th to carry out the commission.
May I take this opportunity to thank you and your site team for the excellent service you have provided over the past 3 months at the **********.
Special praise needs to go to Tom & Stuart who have shown true dedication and professionalism in delivering a successful project which at times has been a challenge!! As project manager it has been a great comfort knowing that they are willing to help and be part of the team that has delivered the project on time and without incident….
…I hope we can work together again in the future.
Please can I take the opportunity to thank you, Roy, Paul, Stuart and Tom as well as James, David and Graham for the brilliant work you have delivered in ******* over the course of the past 3 months. The meticulous planning you carried out prior to day one meant that all staff in the clinical and non-clinical areas have been kept fully informed and supported throughout each weekend. Staff have reported to me that where they have had questions they have been answered fully and that during each Friday switch to temporary generators and then Monday back to the mains supply they were pleased that someone would come round regularly and check all was well.
Your patience and professionalism with the staff has been much appreciated and sets the bar high for future project teams on our site.
Matt and I have also enjoyed working with you all and want to thank you for your collaborative and reactive approach throughout the ******* project which has made it a great success. Thank you also for helping to test our emergency radios and dedicated channel 11 – all the team demonstrated great radio etiquette!
I wanted to thank you for your collaborative and reactive approach throughout the ******* Generator Controller replacement project. I’d be grateful if you could also pass on myself and Peter’s thanks to the guys in the field who went out of their way to be flexible and help us fit in with ******* requirements and other circumstances throughout the project.
Just wanted to thank you for all your efforts last week in trying to resolve the issue with the fractured hose. Really refreshing to receive good old fashioned customer service. Much appreciated.
Just wanted to say thank you!! We now have a start in demand generator! Your bit of kit works a treat! Many thanks again from one VERY happy customer!
Thank you, the client and ourselves are pleased with your installation
Wed, August 31, 2016 – Project Manager, M&E Company
Good morning thanks for all your efforts yesterday, our mutual client has expressed his thanks for a great response and I would like to thank everyone for the support I received in helping our client of 25 years plus. This response is one of the reasons why ***** and their suppliers has worked with ***** for so long. A special thanks to Jamie, Lorna and the Shenton team for their superb response. If I have missed anyone off the list, please forward my thanks onto them.
Wed, August 31, 2016 – Project Manager, M&E Company
I understand everything was up and running by 8:15pm, which was absolutely brilliant and the ***** Director was very pleased. Thanks for all your help last night; I know it was very last minute. We will be forwarding the official order this morning. I believe its things like this which help us win future work and build relationships with our customers.
Tue, August 23, 2016 – Project Manager, M&E Company
Can you thank Steve for me for all his hard work to get Hastings completed successfully.
Wed, July 31, 2013 – Construction Project Manager for UK and Ireland at Large Retail Property Investment Company
I have had the chance to review the installation works on the new SO generator; and wanted to say that I am happy with the standard of works. Walking the installation, everything looks to be good and the areas have been left tidy. Manythanks to yourself and your team for your hard work. I can relay to my colleagues your good services.
Tue, August 02, 2016 – Sustainability & BREEAM Consultant, Consultancy Company
Thank you for organising the seminar, one of my colleagues mentioned it was the best lunch time seminar he had attended this year!
Wed, July 27, 2016 – Owner, Production Services Company
Just a quick note to say thank you to you and your team for another fantastic year of generator delivery! Everything is so easy and I’m sure that is down to you personally. Doug and Tom were excellent as ever – they are so efficient (and also said you were great to work with!).
Mon, June 20, 2016 – Regional Manager, Mechanical and Electrical Company
As per our email exchange on Friday, many thanks once again for sorting out this difficult situation, once again shentongroup have demonstrated excellent customer care in what was a difficult situation for us all. We have a few projects starting to come on stream in the next few months & will undoubtedly be discussing any CHP requirements which arise as a result.
Mon, June 13, 2016 – Project Manager, Major Engineering Company
When I checked with my colleagues who’d worked with you before on the Newcastle jobs, they said ‘shentongroup are great to deal with. No concerns at all, and if there are ever any problems on a project they always get them sorted’.
Tues, May 03, 2016 – Strategic Sales Manager, Client
Thank you very much for this completion certificate and thanks to all the team, another quality installation from start to finish. I saw the installation on Friday and all seems to be ship ‘shaped!
Mon, April 14, 2014 – Managing Director of London’s Premiere Data Centre Operator
A quick email to thank you both and in addition your engineer who attended site today – I cannot express how professional, knowledgeable and easy to work with he was. Most don’t take the time to recognise the good, only quickly enough to notify of the bad, so I thought this time I would make the effort to send this over!
Wed, February 03, 2016 – Solutions Architect, Major Energy Management Company
Roland, you are an absolute star – I’ll have a read through all this but I cannot thank you enough for your efforts – I am truly grateful… Thanks again and I’ll give this a read through – but you are the best!