Structuring a successful emergency response team

Regardless of how robust your disaster recovery plan is, the success of its implementation will depend on the team that is responsible for it.

Structure your team by ensuring your selected member’s skills match the areas of responsibility. Below is a list of the key team members required and what they should be responsible for. In every case, there should be a primary and secondary member, both of whom will need to be equally briefed. Read more »

Bournemouth Care Show 2014

Shentongroup will be taking Power Call to the Bournemouth Care Show at the BIC on the 26th & 27th March 2014!

See below for the address.

Come and see us at stand W210 in the Windsor Hall; which is on the right-hand side as you come through from the Solent Hall. Here we will have a life size example of the connection panels so you can see exactly what Power Call involves, as well as lots of info about Power Call. Les Chapman (Sales & Technical Support) and Phil Chilton (Business Develpoment) will be on the stand to answer any questions you may have, and are offering a chance to sign up to a Power Call contract on the day. Read more »

Why Is disaster recovery planning so Important?

According to AXA Insurance, 80% of businesses affected by a major incident, either never re-open, or close within 18 months.

Having a robust disaster recovery and business continuity plan, minimises this impact on the business and ultimately, the customer. Therefore, not only is disaster recovery planning important for you, it is important for your customers. Read more »

Power terminology glossary

There are many terms that we come across every day in the power industry. Some are acronyms and others are industry terms. For the obvious to the ambiguous here are our thoughts.

This will be a post that we’ll update every time we think of any others. And if there is anything you’d like us to add just get in touch… Read more »

How to negotiate the G59 regulations

Below is a step by step guide to working through the processes.

Application Process

Step 1.  Obtain the formal application document.  Your local DNO may have their own preferred document, so you should contact them and ask for it. Read more »

What is G59?

G59 Embedded Generator Regulations

G59 is the regulation surrounding the connection of any form of generator device to run ‘in parallel’ or ‘synchronised’ with the mains electrical utility grid (National Grid).  The regulation has its roots in Ofgem rules, and is administered as the Energy Networks Association Engineering Recommendation G59/2-1 “Recommendations for the connection of generating plant to the Distribution System of Licensed Distribution Network Operators – Amendment 1”.

This is relevant for all power generation, including combined heat and power units as well as generators being used for peak-lopping, or grid parallel use, greater than 16A per phase.  For anything below this the Engineering recommendation G83/1-1 applies. Read more »

4 common misconceptions on G59 regulations

In years of doing projects with G59 protection shentongroup have often come across some popular myths, so we seek to dispel them here:-

I don’t need G59 Protection unless I intend to export power to the grid”.

Wrong.  If you have any form of generator where the output is connected to the electrical systems in your building, and thus to the grid, you must protect it with a G59 relay device.

Read more »

4 ways to protect your business against a winter of blackouts

The last few weeks has seen media frenzy with soaring energy prices and a winter of blackouts predicted. The chances are you’ve reviewed your business continuity plan to make sure you’re safe but here’s some food for thought about how you can protect your business against the unknown.
Read more »

shentongroup’s Engineers pass Deep Sea Training

Dedicated to staying the leaders in the maintenance of Standby Power, we have recently submitted our entire team of nationwide service engineers to the latest Deep Sea Electronics training program; an industry leading generator control module. Each of our engineers attended and passed this course. Read more »

UPS Service Contract Offering – new range and packages

2 FXAt shentongroup we have recently repackaged all UPS maintenance contracts to bring them in line with our generator maintenance contracts.  This makes it much easier for you to select the correct level of cover for all your critical power systems.

We are pleased to offer 5 levels of UPS maintenance contract, ranging from a simple one off annual maintenance visit, to fully comprehensive 24/7/365 emergency cover.  Read more »

New CHP service engineer

Due to the continued rapid rise in CHP sales, the Power Care service team at shentongroup have invested in a further CHP service engineer.  With CHP service contracts flooding in currently, further growth in this department is expected in the coming months as more and more companies realise the benefit of coming to shentongroup for their maintenance needs.  The latest recruit is situated in the Bath area and covers the West of the country.

Constructionline Accreditation

shentongroup are pleased to announce the award of industry leading accreditation, Constructionline.  Following in depth analysis into the business systems and principles, Constructionline felt satisfied to award shentongroup the coveted accreditation.  Jody Meek, Managing Director, felt “it was a further reward to our excellent team who are putting all they’ve got ino the company to continue to improve upon the quality of our service, systems and product”.  This accreditation now compliments ISO 9001, ISO 14001, Achilles, SAFEcontractor and Chas.

New service sales member

To continue to offer our existing and new clients the quality service expected from shentongroup, it has become necessary to invest in another Sales Engineer for our Power Care, Power Rental and Power Call products. These areas of the business continue to show strong growth and in order to meet clients’ needs and site survey requests this addition to the team was key. “Coming with many years’ experience in the generator industry,  this is a good move forward for shentongroup” says Andrew Fentiman, Sales Director.


shentongroup’s new operating system

With the company continuing to expand in all areas, the Directors felt it time to invest in a new operating system for the entire company. Following an in depth review of what the market has to offer, shentongroup have decided to purchase the SAP Business 1 software package. The training and testing periods are well underway in this exciting project which will see improved customer services levels in every department. In keeping with our continued progress in the area of Quality Assurance, this new software will streamline many processes as we continue to improve our excellent customer services.

Successful 2013 ADBA Exhibition

shentongroup – Tedom’s Partner for UK and Ireland – enjoyed exhibiting again this year at the 2013 ADBA show in Birmingham. Our Sales Director remarked that there is “Lots of potential in the industry for the Tedom biogas CHP units, but the marketing is still maturing”.

Read more »

Loadbank vehicle Investment

Fully understanding the difficult needs of our clients these days, shentongroup have invested in a bespoke loadbank vehicle.
Delivery of this vehicle is expected within August and will allow shentongroup to carry out load tests in more compact areas. Without requiring a trailer, the loadbank vehicle can access the generators in many more applications.

This forward move further improves service coverage to our hundreds of nationwide clients.

ADBA Exhibition 2013

shentongroup at Adba 2013With over 240 exhibitors booked, organisers are confidently expecting to exceed last year’s visitor attendance at this ADBA Exhibition 2013. A wide and varied profile of personnel will visit the show, including senior decision makers, influential end-user clients, and key figures from industry, regulatory bodies, manufacturers, and finance providers.

Following a successful showing at the 2012 Anaerobic Digestion & Biogas Exhibition, shentongroup are again exhibiting there on 3rd and 4th July 2013.

Come and visit us on stand G05

Read more »

CHAS Accreditation

shentongroup has recently secured Contractors Health & Safety Scheme (CHAS) accreditation status adding to the list which already includes ISO 9001, ISO 14001, Achilles and Safe Contractor. This is further proof that we recognise the importance of Health & Safety in our world today. At shentongroup, we are committed to the continued safety of our clients, staff and working partners.