According to AXA Insurance, 80% of businesses affected by a major incident, either never re-open, or close within 18 months.

Having a robust disaster recovery and business continuity plan, minimises this impact on the business and ultimately, the customer. Therefore, not only is disaster recovery planning important for you, it is important for your customers.

How will you maintain service levels and communication with them in the event of a disaster? Your customers may think it’s a shame you’ve had a fire or a flood, but their primary concern is how your unfortunate situation will affect their business. Harsh but true.

Your plan needs to contain all the information required to minimise impact to the business, and provide enough information to allow the best progression of business continuity.

Create your disaster recovery plan from the customer’s perspective. What is critical to ensure business continues?

Think about how well it demonstrates your business capability if, in the event of a disaster, your customers are not affected. It will support your relationships with them and give confidence.

To find out more about creating a robust disaster recovery plan, have a read of our latest Whitepaper