Quality Assurance
ISO 9001:2000
ISO 9001:2000 is an internationally recognised standard that came into being in December 2000, evolved from the ISO 9000 family of standards.
Customers can be confident that shentongroup will:
- Regularly undertaking an internal audit on your business to show commitment to continual improvement of the service you provide.
- Regularly audited by an external body ensuring that you comply with the standard.
- Maintain training records for all your staff to show that they are competent to perform the tasks for which they are employed. This addresses your customers cost, quality and safety issues.
- Records will show that equipment requiring regular servicing and/or calibration will be safe to use eliminating major health and safety issues.
- Have in place a quality policy and objectives that all personnel understand and apply for continual improvement of your products and services, thereby improving customer satisfaction and ongoing relationships.
Environmental
ISO 14001
An effective Environmental Management System (EMS) relies on involvement of staff throughout the organisation, the fostering of an "Environmental Culture", effective training and a commitment of resources.
ISO 14001 Environmental standards make good business sense and gaining certification requires commitment. Companies must describe what they intend to do, adhere to their procedures and record their efforts to demonstrate compliance and improvement.