Case Studies

Just a few of our recent Case Studies to give you a insight into the wide variety of products and services we provide.

Powercall provides East Cambridgeshire District Council with fast response to powercut

"Powercall UK was the only company I could find able to provide such a service. We are now confident that the Council is able to fulfil its requirements under the Civil Contingencies Act 2004 with its effective power security plan to protect critical functions and ensure continuity of service"

Robin Dunn, Asset Management & Emergency Planning at East Cambridgeshire District Council

Having signed a contract with Powercall UK to provide standby power within the hour, East Cambridgeshire District Council was able to continue functioning when it experienced two powercuts in January - one lasting over 18 hours.

Powercall UK not only ensured that the standby Generator was connected up and power supplied within the hour but also provided a dedicated refuelling service to top up the Generator’s fuel, thereby ensuring that the Council’s servers could continue to function during the prolonged power outages.

The Council had installed new UPS and server equipment as part of its business continuity programme required under the Civil Contingencies Act 2004. It signed up with Powercall UK to provide backup to its UPS system should a powercut last longer than four hours.

When there was a power cable failure outside the Council offices, its emergency power contingency plan came into force. The UPS immediately took over the load, which gave the Council sufficient time for Powercall UK to deliver and connect up the Generator to support the UPS.

“Under the Civil Contingency Act 2004, Councils need to ensure that volatile data is not lost in the event of a powercut”, said Robin Dunn, Asset Management & Emergency Planning at East Cambridgeshire District Council. “The contingency planning we had put in place to ensure power to essential services in the event of a long powercut exceeded all our expectations enabling the public interface to remain up and running”.

Business continuity management is a key factor of the Civil Contingencies Act 2004. The legislation requires front-line responders, such as Councils and emergency services to identify and protect critical functions in the event of an emergency. These include public information services such as websites and telephones as well as internal structures and processes.

Powercall’s nationwide Generator network is serviced by a 24/7-control room, which despatches a Generator from a local depot with a target time of less than one hour and a guaranteed commitment to a maximum of three hours. Upon arrival the delivery engineer connects the Generator to the pre-fitted connection point and advises the customer to switch over to the Generator. An indicator lamp is fitted to the changeover switch to advise the customer when the mains power is restored. Should there be a prolonged powercut, Powercall UK will provide a refuelling service to keep the standby Generator running for the duration of the powercut.

“Powercall UK was the only company I could find able to provide such a service”, concluded Robin Dunn. “We are now confident that the Council is able to fulfil its requirements under the Civil Contingencies Act 2004 with its effective power security plan to protect critical functions and ensure continuity of service”.

Powercall UK’s network of standby Generators is available throughout the UK on 24-7 call out. Since it was launched in January 2005, Powercall has received a large number of responses and orders from a wide range of companies including healthcare organisations, universities, local authorities, care homes and other multi-site applications. With the demand for emergency power set to grow at 7% per annum over the next five years, and with predictions of more extreme weather and a less secure mains power supply Powercall UK is finding a high demand for its service.