Products
Generator Refuelling
Refuelling contracts are available to holders of a Powercare or Maxicare Plus service contracts.
For a fixed annual fee Merlin will routinely deliver diesel directly to the Generator fuel tank, you only pay for the fuel delivered. (Note there is a minimum charge of 200 litres/delivery). Fuel is charged at the rate prevailing at the time of delivery.
A fleet of specialist 4x4 vehicles cover the country drawing fuel from oil depots, customers resources, or Merlins own fuel stores around the UK mainland
Rapid Response
Rapid refuelling is available for customers who need a guaranteed response during periods of prolonged mains supply failure.
Annual contracts are available with delivery vehicles on call 24/7 to respond within 6, 12, or 24 hours depending on the service level selected:
6 Hours Response
For customers whose need is critical such as hospitals, care homes, telecom applications, financial institutions etc.
12 Hours Response
For customers whose need is vital but not critical such as manufacturing facilities, utility companies, computer data centres etc.
24 Hours Response
For customers who have a larger than average day tank or bulk fuel storage facilities such as farms, private residencies etc.