Case Studies

Just a few of our recent Case Studies to give you a insight into the wide variety of products and services we provide.

Hampshire Ambulance Service

"The standby power system which comprises of a Generator and UPS is critical to Hampshire Ambulance Service to ensure we have contingency power and are able to operate in case of mains power failure. Merlin Power Management were extremely efficient in getting the problem sorted. I was most impressed with their service and dedication"

Dave Watts, Deputy Director of Patient Services.

Situated in Winchester, Hampshire Ambulance Service provides an emergency ambulance service to over 1,600,000 residents of Hampshire. Their main Communications Centre in Winchester last year received approx 150,000 emergency calls and 20,000 urgent requests for transport in addition to mobilising 5,000 Community Responder calls.

During a scheduled routine service visit to the existing Generator, the Merlin engineer discovered that the Generator control panel mains contactor was overheating and needed immediate replacement to prevent not only a potential fire but to ensure the Generator continued to operate in the event of an emergency.

He telephoned the Merlin headquarters in Andover to arrange for a temporary Generator to be sent to the Winchester Communications Centre so that the repairs to the faulty systems could be carried out.

The call was made at 3-30pm and by 6-00pm we had sourced the spare parts and had the temporary Generator complete with connecting cables delivered to site.

The power to the building had to be disconnected in order to carry out the repairs.

It was decided in consultation with the Ambulance Service Management that this would be done at the quietest time, approx 3-30am.

The Merlin engineer stayed at site until the power could be switched off, and then disconnected the mains power and UPS and connected the cables of the temporary Generator. He then undertook the replacement of the faulty contactor, tested the Generator, carried out the service and ensured the complete standby power system was back on line by 7-00am.