Your Engineer was on time and he called me directly for accurate location details. He was well mannered, informative and didn’t waste any time so he was done collecting data and completed his minor service works quickly so allowing me to undertake the monthly test without too long a delay.
All in all this was a good experience so please keep this up on future visits…
Just so you know there wasn’t any issues with the generator and working with Alex was a pleasure. Found him very patient, understanding and helpful.
Hi Julie, Thank you for your help today. This is the first time we’ve had a problem with our generator and I was reassured by the quick response.
I’ve now completed the project to upgrade the datacentre UPS/generator and handed over…
…I should like to thank you and all of your colleagues for your hard work in helping us achieve a great result.
I just wanted to send an email with the feedback from attendees for the Combined Heat & Power CPD yesterday.
Staff have said it was an excellent example of what a CPD session should be (by all accounts they have had some rather poor one’s in the past) and they asked me to feed this back to you and the presenters. Many thanks for the informative session :-)
Good afternoon Terry,
I just wanted to pay you an email to give out thanks for the work yourself and Shenton have done with regards to Saturday’s UPS install here at ***********.
The Saturday works went ahead as planned and on schedule at 7am our side and by 8am Dan, Callum & Vic had the previous system powered down and were well on their way to physically removing the system from site.
We ourselves were onsite until 10:30pm to remediate some IT issues but in terms of the install, planning and logistics we were completed for 18:00. Again I’d like to thank yourself, Ken and the chaps for a smooth delivery.
Brilliant Stuff Stephanie and you are welcome, I must say you guys have always helped us in a crisis and that counts for a lot…
…As usual let me known when you have a team ready for the Hawkeye installation.
Can I also pass on my thanks to your team involved in the installation project?
They were extremely professional, effective and focussed throughout. It is a pleasure working with such a conscientious and capable team.
Good to put a face to the name yesterday and well done on the successful commissioning of the CHP at *******************.
Firstly, I want to say how excellent Sean your engineer was and the due-diligence and proactive approach really is a credit to your company and a breath of fresh air compared to how these things normally go! Please can you ensure my comments are passed onto Sean as well.
The Shentons visit went ahead and to be fair the guy was extremely helpful and practical and thankfully he is the guy that will be coming back on the 8th to carry out the commission.
May I take this opportunity to thank you and your site team for the excellent service you have provided over the past 3 months at the **********.
Special praise needs to go to Tom & Stuart who have shown true dedication and professionalism in delivering a successful project which at times has been a challenge!! As project manager it has been a great comfort knowing that they are willing to help and be part of the team that has delivered the project on time and without incident….
…I hope we can work together again in the future.
Please can I take the opportunity to thank you, Roy, Paul, Stuart and Tom as well as James, David and Graham for the brilliant work you have delivered in ******* over the course of the past 3 months. The meticulous planning you carried out prior to day one meant that all staff in the clinical and non-clinical areas have been kept fully informed and supported throughout each weekend. Staff have reported to me that where they have had questions they have been answered fully and that during each Friday switch to temporary generators and then Monday back to the mains supply they were pleased that someone would come round regularly and check all was well.
Your patience and professionalism with the staff has been much appreciated and sets the bar high for future project teams on our site.
Matt and I have also enjoyed working with you all and want to thank you for your collaborative and reactive approach throughout the ******* project which has made it a great success. Thank you also for helping to test our emergency radios and dedicated channel 11 – all the team demonstrated great radio etiquette!
I wanted to thank you for your collaborative and reactive approach throughout the ******* Generator Controller replacement project. I’d be grateful if you could also pass on myself and Peter’s thanks to the guys in the field who went out of their way to be flexible and help us fit in with ******* requirements and other circumstances throughout the project.
Just wanted to thank you for all your efforts last week in trying to resolve the issue with the fractured hose. Really refreshing to receive good old fashioned customer service. Much appreciated.
Just wanted to say thank you!! We now have a start in demand generator! Your bit of kit works a treat! Many thanks again from one VERY happy customer!
Thank you, the client and ourselves are pleased with your installation
Wed, August 31, 2016 – Project Manager, M&E Company
Good morning thanks for all your efforts yesterday, our mutual client has expressed his thanks for a great response and I would like to thank everyone for the support I received in helping our client of 25 years plus. This response is one of the reasons why ***** and their suppliers has worked with ***** for so long. A special thanks to Jamie, Lorna and the Shenton team for their superb response. If I have missed anyone off the list, please forward my thanks onto them.
Wed, August 31, 2016 – Project Manager, M&E Company
I understand everything was up and running by 8:15pm, which was absolutely brilliant and the ***** Director was very pleased. Thanks for all your help last night; I know it was very last minute. We will be forwarding the official order this morning. I believe its things like this which help us win future work and build relationships with our customers.
Tue, August 23, 2016 – Project Manager, M&E Company
Can you thank Steve for me for all his hard work to get Hastings completed successfully.
Wed, July 31, 2013 – Construction Project Manager for UK and Ireland at Large Retail Property Investment Company
I have had the chance to review the installation works on the new SO generator; and wanted to say that I am happy with the standard of works. Walking the installation, everything looks to be good and the areas have been left tidy. Manythanks to yourself and your team for your hard work. I can relay to my colleagues your good services.